About Me

“Nothing to it, but to do it!” – These are the words my grandpa instilled in me at a young age, and I’ve lived by them ever since. All you have to do is give me a challenge, and watch me fly.

Beginning my career with temporary assignments, I soon found my footing with Propstore, an auction house catering to fans of film and television. Beginning as a temp, I quickly gained a reputation as a fixer of any problem, and I was soon on my way to leading the customer service team of the Los Angeles branch.

My eagerness to jump in headfirst means that I’m well rounded in many areas; I have a proven track record in customer service, event coordination, marketing, business planning, administration and online communications. With broad depth of knowledge and a hunger for learning, I’m not only adaptable in the workplace – I’m often an essential piece of the puzzle driving team success.

I’m proud of how far I’ve come so far, but I know that I have so much higher that I can reach. Let’s take the leap together – The sky is the limit!

Skills

Knowledgeable in physical and digital marketing, branding, social media, e-commerce, and sales
Possesses strong written and verbal communication skills
Effective time management and organizational abilities
Adaptable and able to manage multiple projects simultaneously
Excels using online platforms involving CRM, payment processing, customer surveys, and data analysis
Proficient in usage of Microsoft Office, Google Suite, basic HTML, Photoshop, and video editing tools
Experience in event planning and coordination

Professional Experience

Propstore – Customer Service and Administration Team Lead | Nov 2021 – Nov 2024

Oversaw a team focused on various customer service tasks, resulting in 50% increase in customer satisfaction.
Managed company’s online CRM platform and assigned duties to employees from all departments.
Responded to high-level customer inquiries via phone, email, and in-person.
Wrote copy for mass email blasts and social media posts, resulting in 25% increase in online engagement.
Scheduled and facilitated customer pick-up appointments, ensuring smooth interactions with staff upon arrival.
Conducted outreach to customers past their payments due date, resulting in a 95% pay-through rate.
Coordinated customer experience for company live events, including managing supplies and guest lists.
Gathered and analyzed data from customer interactions, regularly presenting the information to management.
Worked closely with directors to outline goals and areas of improvement for the company’s customer experience.

City of Santa Clarita – HR Associate | Feb 2020 – Apr 2020

Supported the recruitment process for city employees across various departments, including participation in a youth employment workshop.
Prepared comprehensive interview folders for panel members, containing detailed information about candidates.
Reviewed and sorted applications to identify qualified candidates for open positions.
Organized and managed sensitive employee files in accordance with confidentiality protocols.
Juggled multiple projects simultaneously, providing assistance to coworkers as needed.

Moore and Associates – Administrative Assistant | Sept 2019 – Dec 2019

Accurately entered transportation survey data into a digital database.
Operated copiers to compile initial survey data for processing.
Corrected inaccuracies in data input and ensured the reliability of information.
Organized surveys by date, language, location, and type for systematic review.
Collaborated with team members to streamline the data entry process.

Education

Bachelor of Arts in Marketing Communications

California Lutheran University | 2019